From curious to confident

When will my order ship?

Your order is being handled with care! Please allow 1-3 business days for processing for ground shipping. The moment your package is on its way, you will receive a shipping confirmation email with your tracking number. Don't forget to check your spam or promotions folder!

 I received a wrong or damaged item. What should I do?

We sincerely apologize for the error. Please contact us within 7 days of delivery at contact@decovasse.com with your order number and photos of the damaged/incorrect product. We will resolve this for you immediately at no extra cost.

 Can I change or cancel my order after placing it?

Due to our fast-processing system to get your items to you quickly, we are unable to make changes or cancellations once an order is submitted. Please review your cart carefully before completing your purchase.

How can I track my order?

You can track your order using the link provided in your shipping confirmation email. If you can't find the email, please visit the shipping carrier's website and enter your tracking number directly.

What are your shipping costs and delivery times?

Shipping costs and delivery times vary depending on your location and the selected shipping method. For a detailed breakdown of all options and estimates, please visit our dedicated Shipping Information page.

How do I use a discount code?

You can enter your discount code during checkout. There will be a field marked "Discount Code" or "Promo Code" where you can apply it before you finalize your payment. Please ensure the code is entered correctly and is valid for the items in your cart.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are encrypted for your security.